Service Request Response Times
When placing a service request with the Management Office, please be prepared to give the following information: company name, suite number, name of individual requesting service, their exact location within the suite, and the nature of request. A work order will then be generated and dispatched. If there is a charge for the requested service, the designated Tenant contact must authorize the work order prior to dispatch. No signature is required for work orders that are completed on a complimentary basis. Response time to your request may vary but the following guidelines may be used in determining when the work order will be completed:
- Emergency Immediate response required Leak, flood, power out
- High Priority Respond within 1 hour Hot & cold calls
- Medium Priority Respond within 2 – 4 hours Light out
- Low Priority Respond within 24 hours Picture hanging
Tenants are encouraged to log not only all service requests but any building-related complaints with the Management Office as well. These types of issues will also be tracked through the on-site computerized work order system.