Service Request Response Times

When placing a service request with the Management Office, please be prepared to give the following information:  company name, suite number, name of individual requesting service, their exact location within the suite, and the nature of request.   A work order will then be generated and dispatched.  If there is a charge for the requested service, the designated Tenant contact must authorize the work order prior to dispatch.  No signature is required for work orders that are completed on a complimentary basis.  Response time to your request may vary but the following guidelines may be used in determining when the work order will be completed:

• Emergency                          Immediate response required         Leak, flood, power out
• High Priority                        Respond within 1 hour                     Hot & cold calls                 
• Medium Priority                 Respond within 2 – 4 hours              Light out              
• Low Priority                         Respond within 24 hours                 Picture hanging

Tenants are encouraged to log not only all service requests but any building-related complaints with the Management Office as well.  These types of issues will also be tracked through the on-site computerized work order system.